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FAQ’s

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Web Browser

We recommend keeping your web browser up to date for the best user experience and latest security improvements.

Google Chrome

Desktop | Android | iPad/iPhone

 Mozilla Firefox

Desktop | Android | iPad/iPhone


Chrome (Desktop)

Get a Chrome update when available

Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:

  • On your computer, open Chrome.
  • At the top right, look at More More.
  • If an update is pending, the icon will be colored:
    • Green: An update was released less than 2 days ago.
    • Orange: An update was released about 4 days ago.
    • Red: An update was released at least a week ago.

    • To update Google Chrome:

  • On your computer, open Chrome.
  • At the top right, click More More.
  • Click Update Google Chrome.
    • Important: If you don't see this button, you're on the latest version.
  • Click Relaunch.

    • The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.

    Chrome (Android)

    Get a Chrome update when available

    Chrome should automatically update based upon your Play Store settings. You can check if there's a new version available:

  • On your Android phone or tablet, open the Play Store app Google Play.
  • At the top left, tap Menu Menu And then My apps & games.
  • Under "Updates," find Chrome Chrome.
  • Next to Chrome, tap Update.

    • Chrome (iPad/iPhone)

    Get a Chrome update when available

    Chrome should automatically update based upon your Apple App Store settings. You can check if there's a new version available:

  • On your iPhone or iPad, open the App Store.
  • At the top right, tap Profile Profile.
  • Scroll down to "Available Updates," and search for Chrome Chrome.
  • If Chrome is listed, tap Update to install.
  • If asked, enter your Apple ID password. The updates will download and install.

    • If you don’t have the Google Chrome app yet, download it from the App Store.



    Firefox (all platforms)

    Edge (Windows 10)

    Safari (MacOS)

    How To Force Refresh Your Browser


     Chrome


    Windows/Linux:
    Press Ctrl+F5.

    MacOS:
    Hold ⇧ Shift and click the Reload button in the toolbar.
    Or, press ⌘ Cmd+⇧ Shift+R.


    Chromebook/ChromeOS:
    Press Ctrl + Refresh on the keyboard.

    Please note: Be careful not to also hold ⇧ Shift when using Chromebook, or it will ask if you want rotate the internal display.



     Firefox

    Windows/Linux:
    Press Ctrl+F5.
    Or, press Ctrl+⇧ Shift+R.


    MacOS:
    Press ⇧ Shift and click the Reload button.
    Or, press ⌘ Cmd+⇧ Shift+R.




     Internet Explorer

    Please note: Internet Explorer is no longer supported by Microsoft. Please update to a supported browser.  

    Press Ctrl+F5.
    Or, hold the Ctrl key and click the Refresh button.



     Safari

    Press ⇧ Shift and click the Reload button on the toolbar.

    Learn how to delete your history, cookies, and cache in Settings. 

    Delete history, cache, and cookies

    Here's how to clear information from your device:

    • To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
    • To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.
    • To visit sites without leaving a history, turn private browsing on or off. 

    When there's no history or website data to clear, the setting turns gray. The setting might also be gray if you have web content restrictions set up under Content & Privacy Restrictions in Screen Time.

    Block cookies

    A cookie is a piece of data that a site puts on your device, so it can remember you when you visit again. To choose whether Safari blocks cookies, tap Settings > Safari, then turn on Block All Cookies.

    If you block cookies, some web pages might not work. Here are some examples:

    • You might not be able to sign in to a site using your correct username and password.
    • You might see a message that cookies are required or that your browser's cookies are off.
    • Some features on a site might not work.